RECALL MANAGEMENT

End-to-End Recall Management : From Decision to Resolution

Smarteeva's Recall Management system puts the entire recall lifecycle in one platform - from the initial recall decision through notification creation, approval, distribution, follow-up, response tracking, and closure, with a dedicated portal for customers.

Fast notification generation and approval workflows
Automated follow-up and response tracking
Dedicated portal for customers, affiliates, distributors

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Trusted by 450+ MedTech companies of every size

When a recall is declared, the clock starts. Most teams aren't ready.

Notifications built one by one

No recall template system means every notification is created manually, reviewed individually, and sent through disconnected channels.

Follow-ups tracked in spreadsheets

Response rates compiled by hand. No real-time view of who acknowledged, who acted, and who hasn't responded yet.

Regulators ask. You scramble.

"Can you prove 100% of affected customers were notified and responded?" Without a unified system, answering that question takes days.

That's why we built a single platform that manages every step, from the recall decision to confirmed closure.

What Smarteeva handles,
end to end.

From the first notification to confirmed closure, every step is managed in one place.

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Recall Notification Generation & Approval

Create quality notices, safety alerts, field corrections, and full product recall notifications within Smarteeva. Built-in approval workflows ensure every notification is reviewed and authorized before distribution. Templates accelerate creation while ensuring regulatory-compliant language and formatting.

Intelligent Distribution

Distribute notifications to the right recipients — customers, affiliates, distributors, field service teams — through Smarteeva's smart cloud technology. Distribution lists are managed within the platform, ensuring complete coverage and eliminating the risk of missed notifications.

Recall Management Portal

Smarteeva's exclusive recall management portal gives your customers, affiliates, and distributors a dedicated interface to view recall notifications, acknowledge receipt, report actions taken, and submit follow-up information. No more chasing email responses. No more wondering who has and hasn't responded.

Follow-Up Tracking

Intelligent follow-up forms and automated reminders ensure that every notification recipient is tracked to resolution. Smarteeva monitors acknowledgment rates, tracks corrective actions at the customer level, and alerts your team when follow-up is overdue.

Complete Audit Trail

Every action in the recall lifecycle is logged: when notifications were created, who approved them, when they were distributed, who received them, who acknowledged them, and what actions were taken. Your recall file is audit-ready from day one — not assembled retroactively.

Questions? 
We’re glad you asked.

What types of notices does Smarteeva Recall Management support?

Smarteeva supports quality notices, safety alerts, field corrections, service notices, and full product recall notifications — all with configurable templates, approval workflows, and distribution tracking.

How do recipients respond to recall notifications?

Smarteeva provides a dedicated recall management portal where customers, affiliates, and distributors can view notifications, acknowledge receipt, report actions taken, and submit follow-up information directly.