SALESFORCE-NATIVE QUALITY MANAGEMENT
Quality Management That Runs Where Your Business Runs : On Salesforce
Smarteeva is built 100% natively on Salesforce. Not a connector. Not middleware. Not a third-party tool with a Salesforce skin. A true Salesforce-native application that leverages every advantage of the platform your organization has already invested in.
Trusted by 450+ MedTech companies of every size
The problem
Your organization chose Salesforce for a reason. The security model. The scalability. The ecosystem. The user experience. The global infrastructure. The trust. So when it's time to modernize your quality management system, why would you choose a platform that has none of those advantages?
Smarteeva was built on Salesforce from day one. Not adapted. Not integrated. Not connected through middleware. When your team opens Smarteeva, they're opening Salesforce.
The Difference Between "On Salesforce" and "With Salesforce"
Many software vendors claim Salesforce compatibility. Very few are truly Salesforce-native. Here's the difference:
- "Integrated with Salesforce" means the application runs on its own platform and sends data to or from Salesforce through APIs or middleware. You have two systems, two databases, two security models, and an integration layer that needs to be maintained and can break.
- "Built on the Salesforce Platform" means the application is custom-built using Salesforce development tools but may use custom code that requires specialized developers to maintain and extend.
- "100% Salesforce-Native" (Smarteeva) means the application is built entirely within the standard Salesforce platform architecture. Data lives in Salesforce objects. Security follows the Salesforce model. Workflows use Salesforce automation. Reports use Salesforce reporting. The UI is the Salesforce UI. Your Salesforce admin manages everything using standard platform tools. Nothing proprietary. Nothing that requires specialized Smarteeva developers to maintain.
When Quality Data and Customer Data Live Together
Here's something you can't do with a standalone QMS: connect complaint data with customer data in real time. When Smarteeva runs on Salesforce alongside your CRM and Service Cloud, a complaint record is linked to everything that matters:
- The customer account and full interaction history
- The product record and service history
- Prior complaints and escalation patterns
- The contact database your sales and service teams already use
Your quality team doesn't just see a complaint. They see the complete customer relationship.
Quality management isn't an island. It's part of your customer relationship. Smarteeva makes that real.
For Your IT Team
One platform to manage, secure, and support. Smarteeva runs on the same Salesforce and AWS infrastructure your IT team already operates. No separate servers. No additional security perimeter. No new technology to evaluate, purchase, and maintain. Your Salesforce center of excellence manages Smarteeva alongside everything else on the platform.
For Your Salesforce Administrators
Smarteeva is your playground. Configure complaint workflows, build decision trees, add fields, create reports and dashboards, modify page layouts, set up automation rules — all using the standard Salesforce tools you already know. No new programming language. No proprietary administration interface. No vendor dependency for routine changes.
For Your Quality Users
The interface is Salesforce — the same platform your team uses for CRM, Service Cloud, and other business applications. Navigation is familiar. The learning curve is minimal. Mobile access works automatically because Salesforce mobile works. And because complaint data lives in the same platform as customer and service data, your quality team has complete context for every complaint.
For Your Executives
One platform investment instead of two. Lower total cost of ownership. Faster time to value. A quality system that leverages the Salesforce skills your organization has already developed. And a vendor (Salesforce) that your board, your investors, and your auditors already trust.
