for SALESFORCE ADMINISTRATORS & IT
Finally, a Quality System That Runs on Your Platform
Smarteeva is built 100% natively on Salesforce and AWS. No new technology stack. No proprietary database. No specialized programming language. Just quality management that runs on the platform you already manage.
Trusted by 450+ MedTech companies of every size
Smarteeva eliminates all of that
When your organization deploys Smarteeva, it deploys a Salesforce-native application.
Everything runs on Salesforce
Complaint records are Salesforce objects. Workflows use Salesforce Flow. Reports use Salesforce Reporting. Dashboards use Salesforce Dashboards. No parallel system.
Configured with tools you already know
Adding fields, modifying workflows, building decision trees, creating automation rules, all done with the same admin tools you use for everything else on the platform.
No new system to learn or maintain
You don't need to hire a specialist. You don't need a separate integration layer. You manage Smarteeva exactly the way you manage the rest of your Salesforce environment.
Configure Complaint Workflows
Build and modify complaint handling workflows using Salesforce Flow Builder. Define routing rules, escalation criteria, approval processes, and automated notifications - all using the drag-and-drop tools you already know.
Build Decision Trees
Smarteeva's risk assessment decision trees are configurable through the platform. Add new assessment criteria, modify severity scoring logic, update routing rules without writing code and without submitting a vendor change request.
Create Reports & Dashboards
Every data point in Smarteeva is available through standard Salesforce reporting. Build custom reports, create real-time dashboards, schedule automated report distribution - the same way you build reports for every other Salesforce application.
Manage Users & Permissions
User access, role-based permissions, field-level security, and data visibility rules are all managed through the standard Salesforce security model. No separate user management console. No additional identity provider integration.
Add & Modify Fields
Need a new data field on the complaint form? Add it through Setup. Need to change a picklist? Update it through Setup. Need to modify a page layout? Drag and drop. Standard Salesforce platform operations.
Integrate with Other Systems
Smarteeva inherits Salesforce's integration capabilities, standard APIs, middleware connectors, and the ability to exchange data with ERP, manufacturing, field service, and other enterprise systems using the same tools and patterns your integration team already uses.
Security & Compliance
Smarteeva inherits the Salesforce security model in its entirety, including SOC 2 compliance, encryption at rest and in transit, role-based access controls, field-level security, audit trail, e-signatures, and multi-factor authentication. AWS provides the underlying infrastructure security. Your InfoSec team manages one security perimeter, not two.
Infrastructure
No on-premise servers. No database administration. No patching. No backup management. Salesforce and AWS handle infrastructure, uptime, and disaster recovery at enterprise scale. Your IT team supports the application, not the infrastructure.
Validation & Change Management
Because Smarteeva uses standard Salesforce platform capabilities, your existing Salesforce validation framework applies. Change management follows the same processes you use for other Salesforce configurations. Configuration changes are tracked through standard Salesforce metadata tools and change sets.
Total Cost of Ownership
Eliminate the cost of maintaining a separate quality system: licensing, hosting, integration middleware, specialized administration, and vendor professional services for every configuration change. Smarteeva consolidates quality management onto the Salesforce platform you're already paying for, managing, and supporting.
